Refund Policy

1. Advertising Purchases

Nova AI Stream advertising and sponsorship purchases are reviewed and activated by support@novaecosystem.live. If an advertising placement cannot be delivered as described, we will offer a correction, replacement placement, or refund.

2. Refund Requests

Refund requests must be sent within 14 days of purchase to support@novaecosystem.live. Please include the payment receipt, purchased placement, and reason for the request.

3. Non-Refundable Cases

Refunds may be declined if a placement has already been delivered as agreed, if submitted advertising materials violate our content or brand-safety rules, or if required campaign details were not provided by the customer.

4. Processing

Approved refunds are processed back to the original payment method according to the payment provider's timelines.